Refund, Cancellation & Exchange Policy

At Sedulux, we care about your comfort and satisfaction. Please read the following policies carefully before making a purchase.

🔹 Refund Policy

  • We do not offer refunds under any circumstances.

  • Once an order is placed and delivered, the item is non-refundable.

  • We highly recommend reviewing the Size Guide or contacting our support team before ordering.

🔹 Exchange Policy

We offer a 15-day exchange warranty on selected items, subject to the following conditions:

✅ Eligible for Exchange:

  • Item must be unused, unwashed, with original tags and packaging intact.

  • Exchange request must be made within 15 days of delivery.

  • Only size or product exchange is allowed (no refunds).

⚠️ Not Eligible for Exchange:

For hygiene reasons, the following items are non-exchangeable:

  • Panties

  • Lingerie sets that include panties

  • Shapewear

  • Bodysuits

  • Any worn, washed, or damaged item

🔹 Size Issue Policy

We understand sizing can be tricky, so here’s how we handle it:

  • If the wrong size was selected by the customer, the customer will bear both side shipping charges for the exchange.

  • If we sent the wrong size or product by mistake, we will arrange a free replacement with free shipping.

🔹 How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact our support team via WhatsApp, Live Chat, or Email within 15 days.

  2. Share your order number, product details, and reason for exchange.

  3. Our team will verify the request and guide you through the return process.

  4. Once we receive and inspect the item, the exchange will be processed (subject to availability).

🔹 Order Cancellation

  • Orders can be canceled only before they are shipped.

  • Once shipped, cancellation is not possible.

  • To cancel an order, please contact our support team immediately after placing the order.

🔹 Need Help?

Our all-female customer support team is here to assist you with sizing, exchanges, and any queries you may have.

📞 WhatsApp / Call
📩 Email
💬 Live Chat